Hi ohellwig2709,
I've just reviewed your case and am sorry to hear about this issue with the withdrawal of your winnings. I will try to help you by contacting the casino. We'll see what can be done when it replies.
Dear Silverplay Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? What are the reasons for the withdrawal request to be not processed for such a long time?
Please, feel free to send any supporting evidence relevant to the case to my email natalia.b@casino.guru.
I'm looking forward to hearing from you.
Kind regards,
Natalia
Hi ohellwig2709,
I've just reviewed your case and am sorry to hear about this issue with the withdrawal of your winnings. I will try to help you by contacting the casino. We'll see what can be done when it replies.
Dear Silverplay Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? What are the reasons for the withdrawal request to be not processed for such a long time?
Please, feel free to send any supporting evidence relevant to the case to my email natalia.b@casino.guru.
I'm looking forward to hearing from you.
Kind regards,
Natalia