The player from Spain has been blocked without further explanation. The complaint was rejected because the player didn't respond to our messages and questions.
Good morning.
My surprise when I enter my account today, it puts my account suspended, I don't know why and no one answers me. I want to know why my account has been suspended
Dear Rominaaa4,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
I see that you set the dispute value to €0. Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings or no funds are being held, I’m afraid, there’s not much we can do for you.
Thank you in advance for your reply and understanding.
Best regards,
Kristina