The player from California had participated in a raffle organized by the online casino and won a share of a Bitcoin prize. However, she was dissatisfied with the $50 she had received, believing she should have received more. After reviewing the promo details, we had clarified that the Bitcoin prize was to be divided among multiple winners, not necessarily equally. We confirmed that the casino had acted correctly and paid out as advertised. As such, we had closed the complaint since the player had received her share of the Bitcoin prize.
Silver Oak Casino - Player's payment has been delayed.
Amount: $40,000
Silver Oak Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.8
Silver Oak Casino has a Safety Index of 6.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
I have not been paid I submitted the survey gave them my bitcoin address and communicated with them with the automated response down below and no more emails after it’s been 3 weeks
Public
Public
8 months ago
Hello jaylanna2,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silver Oak Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Didn't you just receive it into your casino account?
Please note that seems like a simple bonus from the casino so it should be probably credited to your casino account and not to your wallet directly.
Looking forward to your answer.
Regards,
Nick
Public
Public
8 months ago
Was a raffle I received one ticket for a raffle my name was drawn this was aside from the bonus from adding money to gamble and then the ticket that was raffles was drawn aside from gambling and it was a month later they told me I won and I’m January the advertisement for the bitcoin raffle
Public
Public
8 months ago
They said they paid me and guess how much they gave me they said 50 dollars how is it that a winner of a bitcoin gets 50 dollars who won the othe thousands
Public
Public
8 months ago
Hello jaylanna2,
The screenshots you provided clearly states that you get a share of a BTC not a whole BTC and that it will be divided between multiple players. I can confirm that no casino will ever give out 1 BTC just like that to anyone and as your share has been received, the casino did everything correctly.
Is there anything else we could assist you with?
Public
Public
8 months ago
Hello jaylanna2,
The share still not pay be contributed equally (some players might gate higher share some lower) but at the end, the casino paid out what they advertised.
Please keep in mind that every single bonus, specially the free ones, are a good will of the casino and they may decide to not give them out to players at all.
We will be now closing the complaint as the share of BTC has been paid out.
Best regards,
Nick
