Shuffle Casino - Withdrawal of player's winnings has been delayed.

"I requested a withdrawal of 44 USDT on March 7: 30 USDT from a friend's tip (same as the other 5, which worked fine), and 14 USDT won from the original game and virtual basketball. 12 days after completing KYC&#... xff0c; you say "Audit Scheduled" (March 18th) and "No Estimated Arrival Time" (March 19th). Tipping is legal, bonuses come from fair play, and other tippers who tip the same amount have no problem with it. Provide a specific reason and deadline, or escalate immediately.

Dear hongyunqiang2002,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I've submitted kyc and it's verified.

It's been verified they're now using the compliance department to verify my account they've been stalling they've asked for everything I've provided and it's been approved and they've turned off my online customer service and asked me to contact them by email I've been contacting them by email and it's not being dealt with