The player from Ukraine had experienced difficulties in withdrawing funds from the casino. Despite having a fully verified account and no rule violations, the player's withdrawal requests had been neither confirmed nor cancelled for an extended period. The player had made several attempts to withdraw using different cryptocurrencies but was unsuccessful. However, after reaching out to the Complaints Team, the player had received the funds on November 13. The Complaints Team had marked the complaint as 'resolved' following the successful withdrawal.
ShinyWilds Casino - Player's withdrawal has been delayed.
Amount: 100 ₮
ShinyWilds Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Funds are not withdrawn. No casino rules were violated, the account is fully verified. I do not recommend playing this casino
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6 months ago
Dear Bookmoll,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Did the casino confiscate your winnings or has your withdrawal request been pending for too long?
I will be waiting for your reply patiently.
Best regards,
Kristina
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6 months ago
Translation
She has been trying to withdraw funds since September. I made a deposit with the ltc token in a cryptowallet, but there is no way to withdraw this coin, I made a request to withdraw it to USDT (TRC-20) on September 28. The withdrawal was not confirmed or canceled, they were "fed with promises" in the chat. When I finally managed to "knock out" through the chat, I made a small deposit to Ripple (after checking in advance whether withdrawals for this token are available) on October 13 and made a request for a withdrawal to Ripple accordingly, but the situation repeated itself and, in addition, the casino system did not provide clarification of Memo data for withdrawing funds to Ripple. I asked in the chat - nothing is needed, wait. It was immediately clear that this casino is not going to withdraw funds to Ripple (because this is not even provided for in their system). In the end, she also canceled this withdrawal request, not without problems, and tried to withdraw it to BTC - the request remained pending since October 27. And only when I turned to you - finally today, November 13, I received my funds.
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Automatic translation:
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6 months ago
Dear Bookmoll,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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