ShinQueen Casino - Player’s payout is delayed due to technical issues.

Shinqueen Casino refused to provide pay-out despite my confirmation with the team that my bet was submitted (with successful withdrawal from my wallet), due to technical issues at third party. They have told me that nothing can be done, but I disagree, especially since they have confiscated my money for few days without any update. I would like to request either of two different things:

1. Provide me with the actual payout 2. Void and refund all the lost bet which took place 7/17-7/19, for not addressing the technical issue and providing an incomplete service that will only benefit the bookmaker. Please let me know if you can help

Dear Akari0023,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify what type of bet you mean - casino or sports bet?
• Do I understand correctly that only one bet has not been settled?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Akari0023,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.