Shinobibet Casino - Withdrawal of player's winnings has been delayed.

I registered on this site and made a deposit using my credit card without utilizing any bonuses.

On October 1st, I requested a withdrawal of $458 via bank transfer. I submitted the required KYC documents, which were accepted, and I confirmed the funds were deposited successfully.

Subsequently, I continued to deposit without using bonuses and requested a withdrawal of $900 on October 3rd. It was approved, and I confirmed the successful deposit of funds.

Incidentally, the funds were credited the day after the withdrawal was approved.

The issue arose with winnings from a deposit with a 100% bonus. I deposited $50 on October 4th, played with a total of $100, cleared the wagering requirements, and ultimately reached about $1400. (no withdrawal limit)

On October 9th, I requested a withdrawal, but received an email from the management indicating an error and suggesting I try another withdrawal method such as Payz. Since alternative withdrawal methods also required deposit history, and I didn't have a Payz account or similar, I decided to reduce the amount to the previously successful $900 for withdrawal. After replying via email, I assisted through live chat, where I was informed, "Your withdrawal request has been approved." I then requested the remaining $600, which was promptly approved.

However, even after about three days, I couldn't confirm the funds were deposited, so I checked with live chat. They informed me there was an unidentified error with the bank transfer and that while continuing with a bank transfer might take time, other methods like cryptocurrency could be processed relatively faster.

Despite this, due to the necessity of having a deposit history for other withdrawal methods, I decided to wait. Two days later, I intended to try cryptocurrency withdrawal and contacted them via live chat.

At this point, the withdrawal request via bank transfer was already approved, and my account was showing a balance of zero despite the $1400 not being credited back. I requested to have the $1400 returned to my account, but was told this would also take time, with no estimate provided.

As of now, I have neither received the funds in my bank nor have the $1400 returned to my account balance.

Dear jugemu8708,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The withdrawal was made in virtual currency.

Dear jugemu8708,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear jugemu8708,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.