The player from Japan faced account closure after submitting a withdrawal request, which was met with a notice of a technical error requiring a change in withdrawal method. The casino has not provided evidence of any violations of their terms and conditions.
Shinobibet Casino - Player’s account has been closed unexpectedly.
Amount: $3,500
Shinobibet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.6
Shinobibet Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
2d 3h 47m 39s
Case summary
5 days ago
Public
Public
5 days ago
When I submitted a withdrawal request at this casino, I received a notice that a technical error had occurred and I needed to change my withdrawal method.
I instructed them to repair the error, even if it would delay my withdrawal somewhat.
The casino then closed my account.
The casino would not provide any evidence that I had violated any of their terms and conditions.
Public
Public
5 days ago
Hello andandjonnyx,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Shinobibet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Why didn't you use a different method as advised by the casino?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
