HomeComplaintsShambala Casino - Player’s deposit has never been credited to his account.

Shambala Casino - Player’s deposit has never been credited to his account.

Amount: €55

Shambala Casino
Safety Index:Above average
Submitted: 03 Mar 2022 | Case closed : 11 Apr 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player has deposited money into his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

Hello.

I made 2 deposits via "Sofort". The amounts were also charged to my checking account. A credit in the casino did not take place - without giving reasons.


Support did not respond to my requests.

Automatic translation:
Public
Public
2 years ago

Dear Alexander,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

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2 years ago

Dear Alexander,

Has there been any news? Have you contacted the payment provider as suggested? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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Public
2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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