The player from Austria had issues with an online casino, stating that her emails were not properly addressed and she was blocked from the chat after raising concerns. She had registered her account in May 2023 and had successfully completed account verification. The player mainly played games like Book of Dead and Lara Croft, and the disputed amount represented her deposits. She claimed the casino had fake games and a fake license, and insisted on a refund. However, we explained that we did not handle complaints related to licensing regulations and policies, and therefore, could not assist in her request for a refund based on these grounds. We had suggested her to check our list of recommended casinos for future gaming needs. As a result, this case was not pursued further.
Seven Casino - Player is experiencing communication block with the casino.
Amount: €554
Seven Casino
Safety Index:Very lowUnjustified complaint
REJECTED
Case summary
Whenever I try to reach out to the casino, I am blocked and the only response I get for my emails is the same, which is a support evaluation. 
In chat, I am immediately blocked after I share my concern. 
Dear x4wsccrkcd,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- What does the disputed amount represent?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
The disputed amount represents my deposits. This casino has no license, the games are not real so it is a scam.
I'll send you a video by email - that's how I filmed the chat today, you just end it
When I asked why the chat was blocked, the answer came again:
As proof I sent the video of the chat to Seven.Casino…"Could you please tell us how long ago you registered your account and whether you successfully completed account verification?
What games did you play (live casino games, slots or sports betting)?
What does the disputed amount represent?"
- I registered my account in early-mid May 2023 and successfully completed account verification
- I most likely played Book of Dead, Lara Croft. Never sports betting or live casino games
- the disputed amount represents my deposits - since this casino has fake games, a fake license, and absolutely no legal terms and conditions, I insist on a refund!
Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.
If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. The Seven Casino's review on our platform includes the following information:
If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos and utilizing available filters to find the most suitable casino for your needs.
Unfortunately, based on the information received thus far, we will not proceed further with this case. I sincerely apologize that we couldn't offer more assistance in this matter.
