Seven Casino - Player experience difficulties with account access.

When I couldn't log into my account , live chat at seven casino, stated I didn't have an account. So I had no way to verify account, however I do have account and can prove it

Dear floopygal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when exactly you created this account? When was the last time you were able to access it?

Do I understand correctly based on the disputed amount that you have an active balance of £1,157 in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have just received angry email from Seven Casino, which I opened on 10th January, stating they have had no communication from me , something is not right with them. Advise me how I can forward email to you from them. Kind Regards, Eleanor.

The £1157 is money deposited to them , in an account, they say doesn't exist. I have emailed you proof of open account and transactions.

EMAIL SENT FROM SEVEN CASINO , HOW INSULTING!

Hello Eleanor,

Thank you for your email.

Our database does not record any communication with you that you had from the registered email.

All communication must be from the registered email for security reasons and we cannot give your account details to people using other emails.

Also, asking for a refund because you heard/saw something on the internet is an attempt to justify your losses.

Internet comments are not relevant and people who don't win will always write bad things about any casino.

Instead, we advise you to control your gambling and seek professional help if necessary.

A refund on played funds is not an option. I'm sure you understand this.

However, I've made sure to permanently close your account & blacklist your email address as well as the credit/debit card used to deposit to avoid further discrepancies.

Also, your number has been deleted from the system and you will not receive promotional SMS, to unsubscribe from the promotional emails, please click the button at the bottom of the promotional email.

I wish you all the best in the future.

Kind regards.

Kevin

This email is a service from Seven.Casino. Delivered by Zendesk

To clarify , I opened account on 10th January, could not access my account on 12th January. Now they have blacklisted me , as I approached you for help.

Thank you very much for your reply, floopygal. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

If you received any email confirmation after you created your account, please forward it as well.

I will forward all emails to you

Thanks

Eleanor

All emails forwarded to you

Eleanor

Do I understand correctly that you lost all the funds that you deposited into your casino account? If that is the case I am afraid that you are not entitled to any refunds. Just because you lost access to your account it doesn't mean that the casino should return money that has been wagered.

Please, let me know if there is anything else I could help you with, or if I have overlooked something, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Thank you

They locked me out of my account, once I complained. I had cash back , but am happy to be rid. As their verification process doesn't work, I would avoid this casino .

Since there were no real money funds in your casino account when it was blocked, there is nothing we can do. You can always contact the licensing authority for a second opinion, but I don't think that it will be much different.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.