HomeComplaintsSeven Casino - Player accuses casino of illegal activities.

Seven Casino - Player accuses casino of illegal activities.

Amount: £4,500

Seven Casino
Safety Index:Very low
Submitted: 24 Jul 2023 | Case closed : 09 Aug 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the UK is highly dissatisfied with the overall casino experience. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

Avoid avoid!!!Scam !Doggy site !

They are not casino they are scam companies involved in money laundering,identity theft and more.

They don't even hold curaçao license please check on curaçao license website .

They use rigged and pirates games I got confirmation from games providers that they don't use genuine games .

They use 100 different merchants you might find different name each time you pay them and none of them are associated with gambling industry.

It's not legit in every possible way .

Stay away from this website ,don't pay them anything and if you ever did pay them block your card as they set up reoccurring payments each time you pay them also contact your bank !!!!!

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1 year ago

Dear Annaanna,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

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1 year ago

Dear Annaanna,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

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