The player from Italy is experiencing difficulties withdrawing their winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Deni,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand it correctly that your withdrawal has been declined?
I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.
Best regards,
Petronela
I still need more information than a screenshot. Is the deducted amount 175 IDR?