Sensei Game Casino - Player's withdrawal is delayed due to verification issues.

I did 155 Euro withdraw After wager my depsoit Bonus. Then i send all

my documents which i Send always to Casinos and got everywhere verfied. Also Other Casinos from this Group. The. The nightmare starts. I went live Chat. So They can verify me. Then Support Said he want call me. I wondering but ok. Have nothing to hide. After The call. I asked. Iam verfied now. He Said. No. It was only that iam

not a Bot. What a joke. After that they asked for more documents. Ok i send Instant too. Now Comes The Problem. I visit my Brother at The Moment. And they say they Want know where it is and documenta from it????? Sorry i dont hear right. In time of mobile playing they Want documents from where i Play?? I Send them my id and Proof of adress from my gouverment with stamp and everything. And now they want from

ym Brother wäre i stay 10 days to help With new flat??? Everybody should know what they do and try with me. Bad advertising for them. Need help really

Dear wennertom,

Thank you for submitting your complaint. I’m sorry to hear about the issue you’re experiencing with Sensei Game Casino. To assist you more effectively, I would appreciate your help with a few additional details.

• Could you please confirm when exactly the verification process began?
• Additionally, which of your documents have already been approved, and which are still pending?
• Lastly, is your brother playing in the casino from a different country?

Your response will help us address the situation more effectively, and I look forward to hearing from you soon.

Best regards,

Nick

Danke. Die haben gestern nachdem sie von der Beschwerde gehört haben bezahlt. Danke für ihre Hilfe kann geschlossen werden

Dear wennertom, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

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Thank you so much for your time. 

Best regards, 

Casino.Guru