The player from Japan had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had waited patiently for two weeks, but the withdrawal had still not been processed. After the player contacted us again, we asked them to confirm if the withdrawal had been received. Finally, the player received the winnings after 15 days from the initial request. We marked the complaint as resolved following the player's confirmation.
SELECT.bet Casino - Withdrawal of player's winnings has been delayed.
Amount: $1,100
SELECT.bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I requested a withdrawal of $1100 on September 13, 2023, but the payment still hasn't been made.
I've contacted the operator numerous times, but there's been no progress, just responses saying it's taking time.
Could you provide any assistance?
Just some additional information-
I was given a response from the operator on September 11, 2023, saying the transfer would be made by September 23, 2023, but it still hasn't been received.
Today, when I again reached out to the operator, they denied giving such a response. (Unfortunately, I don't have a screenshot...)
I kindly request your cooperation in this matter.
Automatic translation:
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1 year ago
Dear hirokingmm,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Thank you for your reply.
I've got it.
I will contact you after waiting a little while.
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1 year ago
Translation
to whom it may concern
I'm sorry again.
It's been 2 weeks and I still haven't received the withdrawal.
Even when I contacted support, they said it was taking a long time and there was no progress. Could you please help me?
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1 year ago
Translation
No, I haven't received it yet.
Even when I contacted support, I was told that it was taking a long time, so there was no progress.
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1 year ago
Translation
I don't know the reason, but I received the money today.
It took 15 days from the time I applied.
The issue has been resolved, so please close this.
Sorry for the inconvenience.
Automatic translation:
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1 year ago
Dear hirokingmm,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
