HomeComplaintsSELECT.bet Casino - Player’s withdrawal is delayed.

SELECT.bet Casino - Player’s withdrawal is delayed.

Amount: €140

SELECT.bet Casino
Safety Index:Very low
Submitted: 27 Oct 2024 | Case closed : 13 Nov 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 week ago

The player from Portugal faced delays in withdrawing funds from SELECTBET, despite having a verified account for over a week. Repeated inquiries in chat resulted in stalling responses, prompting the player to consider legal action for the unresolved withdrawal. The Complaints Team acknowledged the player's concerns but noted that the player did not respond to their requests for further information, leading to the rejection of the complaint. The player was informed that the complaint could be reopened at any time.

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3 weeks ago
Translation

Here's yet another complaint for this betting site SELECTBET. I've been trying to withdraw my money for over a week now and they just keep stalling. When I enter the chat, they only say they are going to check, but they never pay out. My account has been verified for a long time and still nothing. I'm gathering all the complaints here to take legal action against the site because this is unacceptable. I want my withdrawal immediately, otherwise, I will compile all the evidence I have and make them pay me through the courts!

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Automatic translation:
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3 weeks ago

Dear andersonrosa1245,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

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2 weeks ago

Dear andersonrosa1245,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 week ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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