HomeComplaintsSELECT.bet Casino - Player’s withdrawal is delayed.

SELECT.bet Casino - Player’s withdrawal is delayed.

Amount: €140

SELECT.bet Casino
Safety Index:Very low
Submitted: 27 Oct 2024
Case opened Current status

Waiting for player to reply

2d 6h 38m 12s

Case summary

1 week ago

The player from Portugal is facing delays in withdrawing funds from SELECTBET, despite having a verified account for over a week. Repeated inquiries in chat result in stalling responses, prompting the player to consider legal action for the unresolved withdrawal.

Public
Public
1 week ago
Translation

Here's yet another complaint for this betting site SELECTBET. I've been trying to withdraw my money for over a week now and they just keep stalling. When I enter the chat, they only say they are going to check, but they never pay out. My account has been verified for a long time and still nothing. I'm gathering all the complaints here to take legal action against the site because this is unacceptable. I want my withdrawal immediately, otherwise, I will compile all the evidence I have and make them pay me through the courts!

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Automatic translation:
Public
Public
1 week ago

Dear andersonrosa1245,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

andersonrosa1245 has 2d 6h 38m 12s to reply

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