The player from Germany is dissatisfied with the withdrawal process. The issue was successfully resolved, the player received his funds.
SELECT.bet Casino - Player’s withdrawal has been delayed.
Amount: €500
SELECT.bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.6
SELECT.bet Casino has a Safety Index of 0.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Casino contacted me more times after winning and wanted to see all the evidence and documents, I sent everything from copies of passports to electricity bills and pictures of credit cards, but in the end I received no money. The amount of € 500 has been approved in my account for a week but I still haven't received a cent.
Automatic translation:
Public
Public
3 years ago
Dear Helmut094,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you managed to pass the verification? Have you made any successful withdrawals before?
When exactly have you requested this withdrawal?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
3 years ago
Translation
So the win was approved on August 6th, since then I've been writing emails every day but I don't get any response from customer service. 
Automatic translation:
Public
Public
3 years ago
Thank you very much Helmut094 for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
3 years ago
Hi Helmut094,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite SELECT.bet Casino to the conversation to participate in the resolution of this complaint.
Public
Public
3 years ago
Translation
Thank you . I hope this will make a difference. Yesterday they wanted to see bank statements again. Madness, my winnings are approved for withdrawal. I don't understand why they still need something, but I sent everything back.
thanks for your help.
LG
Automatic translation:
Public
Public
3 years ago
Translation
Apparently something went wrong with the withdrawal. The entire amount of € 500 has been transferred back to my gaming account and I have to process the withdrawal request again. I did that and got confirmation and an e-mail that the application for a deposit will be checked within 48 hours. Let's see what happens now
Automatic translation:
Public
Public
3 years ago
Thank you Helmut094 for the update. I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
