The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawals were processed successfully, therefore we marked this complaint as resolved.
SELECT.bet Casino - Player’s winnings haven’t been received yet.
Amount: €15,000
SELECT.bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Good day,
in advance to my place of residence. This is Puerto Rico. I can't change it, but I live in Germany.
In my case: I've been registered at this casino for a long time and asked before making a deposit whether any documents were required for verification. I then got an email from the KYC that no documents are needed because I am verified. So play and win. When paying out, I got an email that documents were suddenly needed. All required documents have been sent to. Two days later I got an email to send a selfie along with my passport. Since then, I've only ever gotten the answer in live chat that my documents are being checked and my payment is being processed. Due to the many bad reviews, which I unfortunately only saw afterwards, I turn to you. Can you help me with that? As information, I can tell you that, as already mentioned, I was already verified, played without a bonus and paid attention to the turnover conditions for the respective deposits.
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1 year ago
Dear kaanraganato,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
I was told I was verified and when I paid out I wasn't. That's what it was mainly about...
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1 year ago
Translation
Yes, a third was paid out. That was all. For each additional payout 8% fee. In addition, you have to make 5x sales of what you have deposited. This means all deposits since the last payout.
I'm still waiting for another payout. I canceled and played the rest. So that's exactly what their tactic is. Waiting a week before even processing the payout is not serious. You can of course cancel this at any time. I paid out 10000€.
case can be closed.
Casino not recommended!
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1 year ago
Dear kaanraganato,
I will now mark the complaint as 'resolved' in our system. In case the casino stops processing your withdrawals, please reopen this case.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
