The player from Germany has requested a withdrawal. Unfortunately, it seems to be cancelled. We ended up closing the complaint as ‘unresolved’ because the casino failed to provide relevant evidence.
SELECT.bet Casino - Player’s requested withdrawal seems to be lost.
Black points: 5982
Amount: €8,500
SELECT.bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
Insufficient evidence from casino
UNRESOLVED
Case summary
8 months ago
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4 years ago
Dear Michael,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? Did you receive and explanation from the Customer Support regarding your missing funds?
Additionally, please forward any relevant communication and screenshot of your cashier history to petronela.k@casino.guru.
I realize that it might seem like a lot of queries, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Thank you for taking on my problem.
So I want to explain myself briefly ..
I am now assumed to have canceled the credit myself and lost everything.
But that is not the truth.
The evening before everything was still on payout the next day after I got up everything was gone.
I guarantee that 1000000% I have neither played nor canceled any euro ...
Nowadays you can prove all of this with an IP address ..
I am very appalled by this scam ..
Please help me.
Greetings Michael ***
Edited by a Casino Guru admin
Automatic translation:
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4 years ago
Translation
Hello petronela,
What I wanted to say,
The mysterious thing is, the next morning my password was no longer correct,
And as you can see I had to request it again the next morning.
Strangely hours before, everything was fine ...
Something must have happened in the hours I slept !!!!
And I have NEVER played with bonus payments !!!!
Automatic translation:
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4 years ago
Thank you very much, Michael, for replying and forwarding all the relevant communication. Could you please forward your game history too?
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4 years ago
Thank you very much, Michael, for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hi Michael,
I looked at your case and your email and understand the situation. I will contact the casino and see what can be done.
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3 years ago
Hi Michael,
I'm discussing the issue with a casino rep by Skype. I will keep you updated.
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3 years ago
Translation
Thank you very much Peter. I hope for a positive result.
if it comes to a success I am ready to donate something to you!
Automatic translation:
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3 years ago
Translation
Hi Peter,
As I saw, one player, Dennis, had the same problem with the casino on October 13th, 2020.
€ 14,000 was stolen from him ...
Automatic translation:
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3 years ago
Hi Michael,
Yes, there is another case just like yours. I'm trying to get some answers from the casino but it's not easy. I will keep you updated.
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3 years ago
Hi Michael,
I'm afraid I won't be able to help you. The casino insists that you played away your funds. However, they can't provide any evidence. The only thing I can do is to mark the complaint "unresolved" and recommend you to read the casino's review before you register and play to avoid this kind of situations. As a last resort, you can submit a complaint with the Curacao Gaming Authority (certria@gaminglicences.com). It's not the best license out there, but they might be able to help. Please let me know how/if the gaming authority responded (my email address: peter.m@casino.guru). I wish I could be of more help.
Best regards,
Peter
