The player from Germany has been accused of breaching sports betting bonus rules. We rejected this complaint as it was sports betting related.
SELECT.bet Casino - Player’s bonus winnings have been voided.
Amount: €800
SELECT.bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good day! Made a deposit at select.bet to receive a bonus. Read sales conditions and start playing sports betting. Also knew that I can only withdraw a maximum amount. Minimum quotas met and everything done right so far. Everything I almost managed to do the rollover was 3 euros more than to implement. So I reduced my stake to only implement this. After I had requested my payout and I also had open bets, the message came that I had manipulated my bets. Allegedly there was an addition that I am not allowed to reduce my stake by 75% when implementing the bonus? !!! This addition is only available in English, which I do not know. Bets voided and profit gone. I need help urgently
Automatic translation:
Public
Public
3 years ago
Dear jablonski1911,
Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.
Thank you very much for your understanding.
Best regards,
Petronela
Public
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3 years ago
Translation
Definitely want to continue. Select.bet is an online casino. Please help me
Automatic translation:
Public
Public
3 years ago
Thank you very much for your email.
I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.
I contacted the casino requesting more information and will continue our communication via emails.
