The player from Finland complains about the long withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
I have made a withdrawal, several days ago. A short time later asked the bank card picture even though I have previously kotitauttanut a small sum, and did not know was not the case as 400e .Rahat have still not come to my account. Always just answered initially that takes 24 hours and then that takes 48 hours for approval. After approval, it is claimed that it may take 5 business days before the money in the account. THIS MAY BE POSSIBLE !!! Nowhere does it last that long. I report the crime to the police for this activity.
Dear Ilkka,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina