SELECT.bet Casino - Player has been accused of opening multiple accounts.

Hi,

I deposited without approximately 2850 in total and won 9000$ without any bonus. I submitted a withdrawal. Their Security asked me to provide my documents and I did. It took them 2 days and than they said over chat everything is fine with my documents and I have to make a withdrawal of 5000$ as that is their weekly limit. And I did do it. Leaving 4000$ to wait another week to make that withdrawal. Now I received an email from their security they say I have duplicated accounts and my account was closed. Which is a big lie. I never had an account with them. They are not paying me the money I won.

Dear Lucky_o,

Thank you very much for submitting your complaint and forwarding all the relevant communication and screenshots. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbours has opened an account from the same IP address or device as yours?

Could you please advise if it were your first withdrawal attempt in this casino or you’ve received payments in the past? Have you redeemed any promotional offers from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No one from my family ever opened an account on. No one from neighbouring has access to my wifi. I never withdrawed money from this site. This is the first time I registered and won. I did not accept any bonus offers as I know they are to many restrictions. I used my own money. I sent you the screenshot of the live chat from a day before where the agent said himself my account has been fully verified and there are no issues.

Thank you very much, Lucky_o, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you. I can see from a lot of reviews that they did this to almost all their winning customers. They need to be taken down from all online sites. Their licence needs to be taken away.

Now they contacted me again with further lias. Saying I opened 4 or more accounts with them. But no proof for it. They listed my IP's. But obviously, Because I connected from this to their side. But they need to proof this 4 or more accounts where open with my IP's, my information and my banking. I do not know which idiot opens 4 or more accounts with one site. I definitely did not. These scammers and fraudulent liars keep making excuses to not pay the customers their legally winnings.

Hello Lucky_o!

Do I understand correctly that this case is purely related to sports betting? Have you played in the casino section as well, or sports only?

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is 'martin.d@casino.guru'. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Yes 4600 of the winnings is from their live casino. I provided you guys with the screenshots. I did not say anywhere that it was only sports betting

Thank you for your reply, I just wanted to make sure that we understand the issue completely.

I would like to ask SELECT.bet Casino to join the discussion and help us resolve this case.

Yeah, they should provide me some proof of their nonesense claim. Especially with raw electronic data that shows when and with what information (IP, banking, personal information etc) those accounts were created and all transactions from all accounts with the IP's. Even though I am sure they have everything it takes to manipulate that as well.

We would like to ask SELECT.bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Dear Mr. Omed & CasinoGuru representatives,

Thank you for inviting us in this case.

We would like to inform both parties that we've just closed the case with the licensor and all the necessary information has been provided and the case was closed In our favor.

We would like to share the statement over an email to one of the administrators. Please, let us know so we could forward the file.

Kind Regards,

The SelectBet Casino Team

Dear SELECT.bet Casino representatives,

Thank you for your response, you can reach me on: 'martin.d@casino.guru'.

I want the contact of the licensor and the proof of your claim that I have multiple accounts with you scammers and fraudulent criminals.

Only people like you can be so dumb and open multiple accounts but not me.

I want proof of all multiple accounts and all transactions from them attached with the IP's they connected from. I want electronic raw data that proofs that.

The licensor is in contact with me and nowhere mentioned that they resolved the matter with you liers and criminals. They stated the opposite that said you are not responding to them.

So provide us the contact of your so called licensor to which you never had contact with so we can contact them and provide my proof of your fake claim.

I hope you all get covid plus your family members and die for doing this kind of fraud, scam and all your other criminal activities.

Dear Lucky_o,

We have received an evidence from SELECT.bet Casino, which after our internal discussion, were deemed as sufficient to support the casino's claims. Unfortunately, we will not be able to help you further with this case.

However, in the case, that you would not be satisfied with this resolution, which I'd completely understand, I would like to suggest, that you raise this case to the casino's Licensing Authority. After all, they have much better options and possibilities to investigate all the evidence available within this case.

Anyhow, I can assure you that the time you have invested in this thread won’t be wasted as before filing an official complaint with the Licensing Authority, you need to reach out to an independent negotiator, which you did.

Please let me know if you decide to contact the Licensing Authority and our assistance is needed.

Where is the evidence? Based on what did you decide it was sufficient? I want the so called evidence. I do not have multiple accounts. Why would I? Why would anyone open multiple accounts? How does that make sense to you? Why did they not say anything when I made deposits of 2850 and lost until my winning streak? Why did they wait until I won? I am not happy with you guys work here!

Why don't they provide me with proof? I requested it. The only thing they were able to show me was my phone IP, my home ip addresses from which I logged into my account. But nothing else. That does not proof that I have multiple accounts. I log in from with my phone or wifi depending where I am.

I want proof from the following:

- From which IP address the accounts were created

- What information the accounts were opened with:

- Email address? They can't be created with the same addresses. Their system would not allow it. You can test it.

- phone number, phone numbers also can't be used multiple times

- Documents

- Banking information

That would be a good start. But showing the IP addresses I logged into my account with doesn't mean I have multiple accounts.

Hilarious how dumb these scammers & fraudulent criminals are.

Also please provide me with the so called evidence that you are thinking is sufficient.

Dear Lucky_o,

Please note, that we are not able to disclose the information provided by the casino, because they are from the internal system of the casino.

As I mentioned above, if you are not satisfied with outcome of this complaint, I'd strongly suggest you to contact the casino's regulator. Let me know if you decide to contact the Licensing Authority and our assistance is needed. We will then wait for the decision of the regulator and rule the complaint's result accordingly.

If you decide not to contact the Licensing Authority, we will have no other choice, than close this complaint as 'rejected'.

Who is the casinos regulator? And how much did you get to not further pursue this? Seems like you are working with them.

You cannot disclose their information but you can disclose my information with them?

Why are they not disclosing any information with me? But paid you to make this false claim here.

Everyone wants to see proof. There is no proof here.

Seems like you guys are also corrupt.

All you criminals deserve a nice covid death.

Dear Lucky_o,

I understand your frustration, but the reason why we can't disclose such proofs is simple. If in any similar case the respective evidence would be publicly displayed, any real fraudulent player would be cautious of such situation and could use it to his advantage with his fraudulent activity. Together with what was stated in my previous response, these are the reasons of us not providing the casino's proofs. This is a common practice within any of the third party mediator services.

All the decisions we make within our Complaint Resolution System are done based on our Fair Gambling Codex, which you can see here: https://casino.guru/fair-gambling

They are fully transparent and we stand behind our decisions. You are free to check all our successfully resolved cases, to see for yourself, that we always try to help the players.

Unfortunately, in your case, we had to stand on the casino's side, because of the evidence they provided us.

Since it seems obvious that your are convinced of your innocence, we offered you an option to contact the casino's Licensing Authority (regulator). This is the only chance for you to make a last stand with the case, because as I previously mentioned, licensors are entitled with more capabilities of researching the cases. If you decide not to raise the complaint to the Licensing Authority, your complaint will be rejected.

I would like to ask you to refrain from any future offensive language, otherwise your complaint will be rejected and your account banned at once.

I did not ask to publicly show the proof. You have my ema address, I want to see their proof.

Again you are not even saying what the evidence is. What did it proof? Did it show what information were used on the duplicated accounts? Did it show the email address, personal information, account information and phone number.

Do a test try to open more than one account with the same information on their side. And see if it is possible. You will see it is not.

But what would be the reason for someone to open multiple accounts? Being smart? Does that make sense to you?

Again you can't open multiple accounts on any side with the same information. I want to see what information needed used and from what ip address the accounts were opened.

You can send me the proof on my private email.

Also who is their regulatory. The people I was in touch said they are not.

Hello Lucky_o!

I am pretty sure, that the reasons why we do not disclose any evidence provided by the casinos were communicated clearly. Excuse us please, but we do not disclose this information nor publicly or to anybody else as well.

You can reach the casino's Licensing Authority via this email: 'complaints@gaminglicences.com'.

Please, do not forget to include the following in your message:

Your personal information:

• name (your first name, your last name and the middle name if you have it)
• your country of residence
• your age

Complaint body must include:

• casino name (to mention its license number would be even better)
• your login (username) and email in an online casino (with which you had registered the account)
• then describe what has happened as thoroughly as possible (including sum of money you are challenging)

Also, please, do not forget to attach files, screenshot images or email correspondence, that prove you have already tried to resolve the problem with the casino. You can also provide this complaint's link additionaly.

Please, when you successfully submit your complaint to the Licensing Authority and they will confirm it, let us know.

This is really sad and dissapointing that you are supporting the fraud and scam done by this criminal organization.

Not sure what evidence they showed you but whatever it is they created it.

Till today I did not get any proof. You are not even commenting on what evidence you think looks right.

Did they show what personal information, what email address, what phone number, what documents and what's ip address and what account number, were used when this accounts were created.

Not sure how logical it is to you but on no site you can create multiple accounts with the same information. Go and try it. Open multiple accounts with the same email and phone number and information on their side.

Your will see it is not possible. So don't tell me you have seen evidence. Do those account show same email and same phone number? Nooooo.

They created those accounts with fake information.

The rating of your work is 0 and for me you guys have same reputation as this criminals from select.bet.

You will see I am not the last customer dealing with select.bet fraud. And I was not the first. I have seen other customer on here complaining as well.

Unfortunately you are not able to connect the dots and admit these are criminals.

As far as I see you guys working with them I cannot explain how you can support them on the criminal doings. You can close this case. They have that money. But God will come after them. Hopefully covid kills them and their families. God is great and will give them the punishment they deserve.

Hello Lucky_o!

Unfortunately, as I said earlier, we can not share the evidence provided by the casino in any way, nor we will discuss the content of it.

As it was previously mentioned, the reasons are that the information contains the casino's internal information and it if we disclose it publicly, or to anyone - including you, it may cause further damage to the casino.

I understand your frustration of this fact, however there is nothing that can be done in this regard.

You still have the option to turn on the Licensing Authority of the casino.

Within my previous entry I advised on how you can reach the Licensing Authority. After 3 suggestions from my side to you on doing so, it seems obvious that you have no intention to raise the complaint further with the casino's regulator.

To round this up, given the nature of your offensive communication added to the fact, that we have exhausted all the options for your help, I am forced to reject this complaint.

In case you would contact the casino's regulator, please let me know by sending me an email. My address is: 'martin.d@casino.guru'.