SELECT.bet Casino - Player has been accused of opening multiple accounts.

I won 4000e and mae withdrawal then 2 days go and i got cancelled withdrawal and have my balance only 2900e then i got this message :

We are reaching you to inform you that our Security department detected that your account has been created in violation of our Duplicated accounts policy. It has matching details with another Select.bet account.

You may refer to the "Account and Personal Information" section in our Terms & Conditions:

3.4. A Customer may open only one account on the Website and with the Company. Any additional accounts that are opened may be closed by the Company, withholding or declining all payments or in other cases, all such accounts may be treated as one joint account and merged together by the Company, in either case at the Company's sole and absolute discretion. The Customer agrees that the Company shall use any method it deems reasonable to determine if two or more accounts belong to the same Customer.

Here is a link for reference: https://select.bet/en/pages/terms-and-conditions

- In accordance with our policy, your account has been closed and your wrongfully gained account balance has been redeemed and the total amount of your deposits, will be returned to you.

We wish you good luck in all your future endeavors!

Regards,

Nay K. | KYC Team​​

I dont have second account and i send my id informations and all to get that 4000e win. Now my withdrawal is progress to 2900e and my account is banned and chat repeat only one answer.

​​

Dear Leevi,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m very sorry to hear about your negative experience.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours? Have you redeemed any promotional offers in this casino previously?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No i dont ever hear selectbet after i found it couple weeks ago and i promise im only one who play casinos/gambling in this family and i know i dont ever before open account. My account on what i playing before get banned is my first and only account on selectbet site.

More information in case:

My 2900e withdrawal is accept and they send me message that takes 2-5days but im not still trustful but still my 1100e is somewhere.

I have screenshots to my reject 4000e withdrawal and my id confirmation emails etc..

Thank you

Thank you very much, Leevi, for your reply. Please forward any relevant communication and screenshots to petronela.k@casino.guru.

Thank you very much, Leevi, for providing all the necessary information via email. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Okay thank you so what i can do now?

I would like to ask Select.bet Casino to join us and help us resolve the player's issue.

I think they don't respond😅

Dear Leevi and CasinoGuru representatives,

Thank you for your invitation.

As we already provided by many corespondations over email to the customer, his account was closed since our Security Department detected that player's account has been created in violation of our Duplicated Accounts policy. It has matching details with another Select.bet account.

Here is a link for reference: https://select.bet/en/pages/terms-and-conditions

All of the above mentioned was send to player's email with detailed explanation from our Security Department and more over, his last withdrawal for the amount of 2,919 € was sent to player's payment method of choice.

Our statement is final and it's not a subject for further discussion.

Warm Regards,

The Select.Bet Casino Team

our Security Department detected that player's account has been created in violation of our Duplicated Accounts policy.

How this is possible because i dont have 2 accounts and how you can take 1100e to my wins. And It would be nice to see evidence.

A responsible casino would have paid the winnings and not figured out the reasons why there is no need to pay and then ban player.

If i broke the rules then why your casino pay me 2919e to my 4000e withdrawal what i make.

I still think this is a big scam that tries to pay the player less than it should.

Can you tell what is the other select.bet account name because i dont make any other accounts and account name what i only play is vLeevi

Dear Select.bet,

Could you please send us some kind of evidence of your statement, that the player is owning multiple accounts? Please send it to nikolas.b@casino.guru. Thank you in advance.

Best regards,

Nick

Dear CasinoGuru representatives,

Thank you for reaching us again.

Upon further check, we wish to confirm that our statement remains final and it's based on the reasoning behind our decision, namely what we perceive as a violation of our Duplicate account policy and the procedures which we enact on such occurrences. 

You can check our full Terms and Conditions here: https://select.bet/en/pages/terms-and-conditions

Kind Regards,

The Select.Bet Casino Team

Here it is seen.

They have no evidence and everything has been invented.

If there was evidence or a real reason, they would show it.

I think they have done nothing to clarify this matter and the only answer they can give is casino rules which I have not broken.

I hope as many people as possible see this and realize avoiding selectbet casinos.

And I don’t understand why selectbet casino wants to put itself in a very bad reputation. They still have a chance to admit their mistakes and maybe improve their reputation.

It’s weird that a few previous withdrawals and deposits for about a month were successful until there was a bigger profit

What can I do again?

Dear Select.bet,

I understand that your decision is final, but could you please provide us some kind of proof to be sure that your statement is based on facts? Please send it to nikolas.b@casino.guru.

I don’t understand how this can happen and I’m going to get legal help on this.

Is there a casino rule who entitles to take a player’s winnings for no reason and block user?

Am i right?

Unfortunately,

There are some rules which entitles the casino to close the player's account and void their winnings. Creating duplicate accounts is one of them, even thou deposits of the player's should be always returned. It can be considered generous that the casino paid you out your winnings in this case. However, we still haven't receive anything from the casino proving you have duplicate accounts. I would like to ask SELECT.bet Casino again to send us such an evidence to nikolas.b@casino.guru.

Thank you again.

We haven't receive any answer from the casino yet. Extending the timer by 7 days to give the casino the time to send us the requested proof.

Okay thank you. Challenging to send evidence that does not exist.

But waiting

Why don't they answer.

Suspicious

Dear Leevi,

I'm really sorry we could not help you more but as the casino is non-reponsive, there isn't much we can do. As you see their reputation on our site is the lowest possible so all I can recommend you is to browse our website for a more suitable casino for you. Please do not hesistate to contact us if you will come across any trouble in the future, hopefuly we will be able to do more for you.

Best regards,

Nick

Casino.guru