The player from Japan experienced a delay in withdrawal processing by the casino due to a verification process that had been ongoing for over two weeks. The casino had not provided a completion date and had not addressed similar concerns from other players on a forum. Despite our attempts to engage the casino in resolution discussions, there was no response. Given the casino operated without a valid license and didn't refer to any ADR service, there was no gaming authority to turn to. Consequently, we marked the complaint as 'unresolved' which may have negatively impacted the casino's rating. We advised the player to select casinos based on their reviews and ratings in the future to avoid similar issues.