The player from Italy had his account blocked. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Nebojsa,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Do I understand it correctly that your account has been blocked? Did you receive any explanation from the casino? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela