HomeComplaintsScratchMania Casino - Player’s account has been blocked.

ScratchMania Casino - Player’s account has been blocked.

Amount: €5

ScratchMania Casino
Safety Index:Below average
Submitted: 14 May 2020 | Case closed : 29 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Italy had his account blocked. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
4 years ago
Translation

they blocked me mi chant

Automatic translation:
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4 years ago

Dear Nebojsa,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Do I understand it correctly that your account has been blocked? Did you receive any explanation from the casino? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

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4 years ago

Dear Nebojsa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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