HomeComplaintsScratch2Cash Casino - Delayed payment.

Scratch2Cash Casino - Delayed payment.

Amount: €600

Scratch2Cash Casino
Safety Index:Above average
Submitted: 17 Dec 2019 | Case closed : 17 Jan 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Andreas, a player from Germany, has already been trying to withdraw his winnings for more than three weeks.

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4 years ago
Translation

I have been waiting for my payment of EUR 600 for 3 weeks

Automatic translation:
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4 years ago

Hello Andreas.

 

Thank you very much for submitting your complaint. We are sorry to hear that they let you wait. We will do our best to resolve your complaint as soon as possible. Has the casino explained the reason of your delayed withdrawal?

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4 years ago

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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