Scorpion Casino - Player is unable to verify email and withdraw winnings.

Unable to verify my email, which also means I’m unable to withdraw my funds. When I click on verify email, I get an email that gives me a blue verify link. Once I click on the verify link from the actual verification email, it brings me to a 404 error site. Please help. I’ve tried contacting their live support, but it’s a live support service that isn’t actually apart of scorpioncasino.

im growing worried every minute that I won’t be able to verify my email and withdraw my funds. $9000 USD. Please help me verify my email.

Dear ScorpioncasinoHelp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that verifying your email address seems to be the only obstacle?
• Have you provided any documents to verify your identity and have they all been approved?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

This is resolved. Once you reached the 404 error page… you click on your profile, and click on verify again… and it worked. Still a little scary to see that 404 page, and weird how I had to guess and mess around with it to finally get it. The 5 maximum attempts is worrying.

i am verified now. This is all set. But if someone has this issue in the future, here’s your fix

OMG

I was able to verify my email but now I am unable to withdraw my $9000.

i asked the live chat support and they said "at the moment cash withdrawal method is unavoidable"

how scary is that?

I asked how long has it been unavailable, she said a few days.

it is official. I am unable to withdraw my $9000.

i am beyond frightened. There is no ETA when withdrawals will be available again. I may have just been scammed out of $9000.

I spoke to support again, and they say CoinsPaid is the only way to withdraw at the moment. Coinspaid requires a business/corp. to make an account and requires an application process.

scorpion casino said they will add a card withdrawal method soon. In a couple of days they said.

id just really like to withdraw my funds. This is a nightmare.

Wow, what a rollercoaster. I spoke to live chat, they said to put your Wallet info into the "account number" field. I thought you had to put in your CoinsPaid account number in.

i sent $20 BTC to my BTC wallet, it took the funds out of my casino account. Let’s see if it shows up in my BTC wallet. Hopefully this works. I’m so worried.

Thank you very much for your reply, ScorpioncasinoHelp. I am happy to hear that your verification issue has been resolved. Hopefully, you receive your withdrawal soon. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Withdrawals have been successful. It is confusing verbage which threw me off. Instead of being labeled "wallet address" it’s labeled as "account number" so I thought I had to make a coinspaid account, which was very difficult / for businesses only. That’s on me. I withdraw my $1000 daily, it takes 30-270mins each withdrawal. Scorpion casino is legit. Confirmed.

Dear ScorpioncasinoHelp,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru