The player from Germany had been unable to log into his Scoobybet account since the previous Tuesday and his withdrawal request made on the Sunday before had remained unprocessed. Despite having been verified and receiving a withdrawal in December, he was unable to access his account due to a recurring error message. The casino responded to the issue by stating that there was ongoing work in their backoffice and the player would be notified via email once it was resolved. However, the casino failed to provide a clear timeline for the resolution, leading us to close the complaint as unresolved.