The player from Germany had been unable to log into his Scoobybet account since the previous Tuesday and his withdrawal request made on the Sunday before had remained unprocessed. Despite having been verified and receiving a withdrawal in December, he was unable to access his account due to a recurring error message. The casino responded to the issue by stating that there was ongoing work in their backoffice and the player would be notified via email once it was resolved. However, the casino failed to provide a clear timeline for the resolution, leading us to close the complaint as unresolved.
Scooby Bet Casino - Player is unable to log in and withdraw funds.
Black points: 250
Amount: €200
Scooby Bet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Unresolved
Our verdict
Insufficient evidence from casino
UNRESOLVED
Case summary
1 month ago
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3 months ago
Translation
Hello, I requested a withdrawal from Scoobybet last Sunday, and was able to log in the day after, but since Tuesday, I have not been able to log in - I continuously receive this "Your stall disabled" error message. My money has also not been credited yet. I am already verified with Scoobybet and also received a withdrawal in December.
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3 months ago
Hello ninjazx6rf,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Scooby Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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3 months ago
Translation
Hello Nick, first of all thank you for accepting my complaint. My first withdrawal was on 12/20/24 so my account was fully verified on 12/17/24. I have only ever played with real money without a bonus. My last contact with scoobybet was on December 20th where I received my first payout. Then I asked again via chat on January 15th and 17th why I could no longer log in.
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3 months ago
There is some work in progress in our backoffice. As soon as they are finished we will notify you by email.
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3 months ago
Dear Scooby Bet Casino,
Can you please clarify when can the player expect any news regarding his case?
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3 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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2 months ago
Hello ninjazx6rf,
Unfortunately, as you can see the casino failed to respond within the given time. We have no other choice only to close the complaint as unresolved which may lead to the casino's safety index reduction. The casino may reopen the complaint anytime if they wish to proceed in resolving the case.
Best regards,
Nick
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