The player from Italy has requested a withdrawal two weeks ago. Unfortunately, it has been pending since. Player’s complaint has been resolved successfully.
The player from Italy has requested a withdrawal two weeks ago. Unfortunately, it has been pending since. Player’s complaint has been resolved successfully.
The player from Italy has requested a withdrawal two weeks ago. Unfortunately, it has been pending since. Player’s complaint has been resolved successfully.
Withdrawal for two weeks now I find it excessive
Nobody replies to info emails I'm asking for the small win and then closes the game account
It is the only mess for this fact .. All the others that I use also the same day but at the maximum 3 days and for much higher amounts and then the same method
Bad online casino
Prelievo da ormai due settimane trovo eccessivo
Nessuno risponde a email di info sto chiedendo la piccola vincita per poi chiudere il conto gioco
Risulta unico casino per questo fatto.. Tutti gli altri che uso anche lo stesso gg ma al max 3 gg e per importi molto più elevati e poi stesso metodo
Casino on line pessimo
Dear Sebastiano,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Dear Sebastiano,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Sebastiano for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Sebastiano for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.