The player from Italy has requested a withdrawal two weeks ago. Unfortunately, it has been pending since. Player’s complaint has been resolved successfully.
Scommettendo Casino - Player’s withdrawal has been delayed.
Amount: €150
Scommettendo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Withdrawal for two weeks now I find it excessive
Nobody replies to info emails I'm asking for the small win and then closes the game account
It is the only mess for this fact .. All the others that I use also the same day but at the maximum 3 days and for much higher amounts and then the same method
Bad online casino
Automatic translation:
Public
Public
4 years ago
Dear Sebastiano,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
4 years ago
Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Sebastiano for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
