Schnellwetten Casino - Player’s struggling to withdraw his winnings.

I bet on schellwetten when I won 1000 euros, I wanted to withdraw 900 of these. But when I try to take it out, the withdrawal function does not work and the gambling addiction in me immediately wants to lose everything. I believe that if the function had worked or if they had had any guidelines at all, I would have had my money, I have taken help for this. And that's what my support person says. My biggest problem is taking out the winnings, so I always have 2 tabs one for the game and one for withdrawals.

Have contacted them and they have only closed my account

Dear Adam,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

Do I understand correctly that you have played and lost your winnings?

Looking forward to hearing from you.

Best regards,

Petronela

the account is verified, but when I was about to withdraw the winnings, I never got ahead. Probably clicked withdrawals 100 times and logged out, but still did not go. According to them, they have not had any problems and can not see that I have tried either ..

Thank you, Adam, for your reply. Do I understand correctly that you have played and lost your winnings?

Dear Adam,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.