Schnellwetten Casino - Player’s complaining about the overall casino experience.

Dear sardapoor,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing.

I see several issues but I’m afraid none of them, on its own, would stand against the casino.

• In regard to your unlucky streak: Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

• In regard to your rejected payout: It has been put back to your account, played and lost.
• In regard to your rejected bets: Please check the following https://www.schnellwetten.com/en/terms:

"The Operator is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the Game play. Refunds may be given solely at the discretion of the management.

The Operator shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with Website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.

In the event of a Casino system malfunction all wagers are void."

On what grounds do you request the exact amount of €1,500 to be refunded?

Thank you in advance for your reply.

Best regards,

Petronela

what about the casino operating and offering dutch payoptions illegaly in the netherlands ?

from 21-Pril is online gambling not allowed from casinos outside the netherlands.

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator resolving players’ disputes. We have no authority to enforce the legality of rules.

"The Operator is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the Game play. Refunds may be given solely at the discretion of the management.

the issue was caused by the casino .they have a play time sessions for 60 minutes and my winning bets miaculasly got rejected on the 60 th minute .??

oke i have to take other actions i guess thanks for your time

I’m very sorry I couldn’t help you to resolve this issue. If you still wish to continue with this case, I recommend contacting the Tax and Customs Board https://www.schnellwetten.com/en/terms:

hasart@emta.ee

The authenticity of the casino license (issued for the North Point Management Ltd) could be check here: https://www.emta.ee/eng/business-client/excise-duties-assets-gambling/operators-who-have-gambling-licence-estonia:

Please let me know how you'd like to proceed. Thank you very much in advance and once again, I'm sorry I couldn't be of more help.

oke ,i iam in contact with estonia they picked up the case .thanks any way!

I wish I could be of more help. I’m very sorry we couldn’t assist you better in resolving this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will now close this complaint. Thank you for your understanding.