Scatterhall Casino - Withdrawal of player's winnings has been delayed.

Moin ich habe Insgesamt 2500 Euro gewonnen. Da ich nur 500 per Tag auszahlen kann habe ich am 06.03.2023 die ersten 500 Euro in Auszahlung gegeben. Am 12.03.2023 bekam ich dann eine Email das mein Geld in 2-3 Tagen auf meinem Bankkonto sein müsst Der Chat vertröstet mich die ganze Zeit das es bis zu 5 Tagen dauern kann diese sind aber Mittlerweile auch um. Jetzt sind noch weiter 500 in Pending seit Montag und 1500 Euro weiterhin auf meinem Spiel Account. Es wäre sehr nett wenn ihr mir weiterhelfen könnt. Ich warte wie gesagt schon seit 2 Wochen auf die 1 500 Euro das finde ich dermaßen übertrieben. Es wäre nett wenn ihr mir helfen würdet danke.

Dear renemeyer384,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear renemeyer384,

We would like to apologise for the inconvenience caused by the ongoing issue with NodaPay. It has turned out to be a bigger problem than initially anticipated. However, we want to assure you that our team is working hard to resolve all outstanding and missing payouts, and we expect to have all issues resolved by the end of this week.

We understand that this delay may have caused frustration and inconvenience to you, and for that, we offer our sincere apologies. To show our appreciation for your patience during this time, we are working on a small gesture that will be added to your accounts next week. You will receive an email about this shortly.

We want to emphasise that all cashouts will be processed, and we are doing everything we can to ensure that this happens as soon as possible. Once again, we apologise for the inconvenience caused and appreciate your understanding.

Thank you for your continued support.

Best regards,

Scatterhall

Okay alles klar ich warte jetzt nur noch auf 500 Euro die letzte Woche raus gehen sollten den Rest von 2000 habe ich leider verspielt weil hier alles ewig dauert ich finde das nicht fair allen Spielern gegenüber … aber gut klärt das bitte 500 Euro sollten noch ankommen .

Dear renemeyer384,

Have you received your withdrawal from the casino yet?

Nein die 500 Euro von letzter Woche habe ich bis heute nicht erhalten der Screenshot ist ja oben drin den Rest habe ich selbst verspielt

Ich warte seit 14 Tagen auf 500 Euro

Immer noch keine Auszahlung.....

Immer noch keine Auszahlung erhalten.....

immer noch keine Auszahlung erhalten......

Hello everyone,

Thank you both for your replies.

Renemeyer384, have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Dear renemeyer384,

We would like to inform you that the final stages of testing have started this morning, and all payments and processing will resume on Monday, March 27th. We understand that this has been a frustrating experience for everyone, and we apologise for the inconvenience caused.

As mentioned previously, you should all soon find a goody in your player accounts as a token of our appreciation for your patience and understanding. We hope that this gesture will help make up for the disruption caused by the recent issues.

Again, we apologise for the entire mess and assure you that we are doing everything we can to resolve the situation as quickly as possible. Thank you for your cooperation and continued support.

Best regards,

Scatterhall

Ja ich habe Wochen zuvor schonmal 500 ausgezahlt von einem anderen Gewinn von mir das hat 9 Tage gedauert.

Ja ich habe mit Bonus gespielt aber ich kenne alle Regeln usw und den Wager habe ich ganz normal durch gespielt. Dann hoffen wir mal am 27 das das Geld mein Konto erreicht vielen Dank.

Dear renemeyer384,

We would like to take this opportunity to express our sincere appreciation for your patience and understanding during the recent delay in processing payments. We understand that this has been a frustrating time for you, and we want to assure you that we have been working tirelessly to resolve the issue as quickly as possible.

We would like to apologise for any inconvenience this may have caused you and for any stress or worry that it may have caused. Unfortunately, we have been experiencing a larger issue with one of our payment portals, which has impacted our ability to process payments as efficiently as we would like.

However, we are pleased to announce that payments are now moving again, and we will be processing cashouts for our players today. We know that this news will come as a relief to you, and we are working hard to ensure that this delay does not happen again in the future..

As a token of our appreciation for your understanding, we would like to let you know that each player will find a small goodie in their account in the coming days. We hope that this gesture will help to make up for any inconvenience caused and that you will be able to enjoy your time playing on our platform.

Once again, we apologise for any inconvenience caused by the delay in processing payments. We wish you the best of luck with the goodie you will receive soon and look forward to continuing to provide you with the best possible gaming experience.

Thank you for your continued support and understanding.

Sincerely,

Scatterhall / Spinpirate

Ok und wann wird nun das Geld ausgezahlt`?????

Der Status steht immer noch auf Transit von meinem Profile hier zu sehen ...

So die 500 habe ich heute Nach 4 Wochen erhalten danke... das Goodie leider noch nicht.

Dear renemeyer384,

I'm glad to hear that your withdrawal has been processed successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru