Scatterhall Casino - The player's withdrawal is delayed.

Bonjour,

cela fait maintenant 19 jours que je suis en attente d’un retrait de USDT 500.-. Avant ça j’ai reçu deux fois le même montant en 2 jours comme indiqué dans les conditions du casino. Mais depuis le 03.03 je n’ai plus rien reçu. A chaque fois que je contacte le support, on me répond qu’ils sont désolés du retard, qu’ils ne savent pas pourquoi cela prend autant de temps et qu’ils font passer ma demande en urgent. Tous les deux jours j’ai le droit à cette réponse mais rien ne change. J’ai un solde de 24’500.- encore sur ce casino et j’aurai déjà dû recevoir l’équivalent de USDT 4’000.- selon leur conditions.

Hello anthonygelsomino20,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Scatterhall Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Bonjour,

merci pour la réponse.

mon compte est déjà vérifié mais je n’ai pas la date exacte. Ça devait être le 01.03.2023.

J’ai déjà reçu un premier retrait le 01.03 et le 03.03, depuis plus rien.

J’ai utilisé un bonus pour avoir cette balance.

J’ai parlé avec le casino pour la dernière fois il y a deux jours. Ils m’ont dit ne pas savoir pourquoi cela prenait autant de temps et qu’ils faisaient passer ma demande en urgence. Ils m’ont simplement répété la même chose encore et encore depuis 3 semaines.

Merci pour votre aide.

Anthony

Dear anthonygelsomino20,

We would like to inform you that the final stages of testing have started this morning, and all payments and processing will resume on Monday, March 27th. We understand that this has been a frustrating experience for everyone, and we apologise for the inconvenience caused.

As mentioned previously, you should all soon find a goody in your player accounts as a token of our appreciation for your patience and understanding. We hope that this gesture will help make up for the disruption caused by the recent issues.

Again, we apologise for the entire mess and assure you that we are doing everything we can to resolve the situation as quickly as possible. Thank you for your cooperation and continued support.

Best regards,

Scatterhall

Hello anthonygelsomino20,

Please be sure to wait a few days before the money would arrive on your account and let us know once it happens.

Bonjour,

Merci pour la réponse.

A ce jour je n’ai toujours rien reçu.

Merci pour votre aide.

Anthony

We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation. 

hello,

I still have not receive my money.

Do I have any other option ?

thank you

anthony

Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.

We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.