Scatterhall Casino - The player's verification is delayed.

Mir wurde es gesagt 1-5 Tage dauert es Verifizierung und es ist der 8 te tag und es ist immer noch nichts passiert , wenn man die drauf anspricht, wir sind fleißig daran am arbeiten.

Sehr schlechte casino

Hello erkanator86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Scatterhall Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi

Nach 8 Tagen wurde ich gestern voll verifiziert und jetzt Warte ich das sie mir die 500 Euro überweisen,

Ich halte dich am laufenden

Danke das ihr gemeldet hat

Mit freundlichen Grüßen

Hi Nick

Ich habe 500 Euro auszahlung am 20 .03 beantragt es ist immer noch am Bearbeitung, wenn ich live chat gehe sagen die mir , wir werden die Gelder überwiesen aber es bleibt trotzdem am Bearbeitung, ich komm mir bei der casino verarscht vor

Mit freundlichen Grüßen

Hello erkanator86,

As it has been 2 weeks now, can you please advise if the money has arrived?

If still not, we will try to intervene.

Dear players,

We hope this message finds you well. We regret to inform you that it has come to our attention that payments are still being stuck at NodaPay. We were only made aware of this issue Thursday Late afternoon and have been trying to contact NodaPay to resolve it. Unfortunately, we have not been able to get through to them so far.

In the meantime, we want to let you know that Live Chat will be booking the goodies onto player accounts from today onward (one goodie per account waiting). If you have been affected by this issue and are still awaiting your goodie, please get in touch with Live Chat about it.

We understand how frustrating this situation can be, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued support, and we will keep you updated on the progress of this matter.

Best regards,

Scatterhall / Spinpirate

Dear erkanator86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.

We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.