The player from Germany has not received his withdrawal. Unfortunately, we were forced to close this complaint because the player lost his winnings before we managed to help.
Scatterhall Casino - Player's withdrawal has been delayed.
Amount: €1,700
Scatterhall Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Day 37 no money account has been fully verified
Day 31 1200 lost due to no hope of payouts
Was a stressful time thank you
Automatic translation:
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1 year ago
Dear Patrick800,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you currently have €1,700 (dispute value) in your casino account?
Have you accumulated these winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Hi Kristina unfortunately lost everything last night
Lost 1200€ day 31 and yesterday the remaining 500€ 😪
So I no longer have a balance on the account
Automatic translation:
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1 year ago
Thank you for your reply, Patrick800. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
