Scatterhall Casino - Player's struggling to withdraw his winnings.

Dear all,

once more this casino delays my withdrawal beyond the timeframe stated in their terms. I have an outstanding balance of 4000€. Submitted a withdrawal request on Tuesday 0230 am (28.02) which is still pending processing. There will be 7 further withdrawal requests due to their 500€ transaction limit. I request the casino to process my cash outs in due time.

Regards

Dear PrinceNaseem,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear Kristina,

thanks for the swift reply.

Let me be clear, I believe you cant affiliate with a casino that processes a maximum of 500€ per transaction and then expect the player to wait for 14 days before complaining. Withdrawal requests cant be queued and therefore I will have to wait for each and every 500€ transaction to be processed. I would not have a problem waiting for 14 days if the casino paid me in full. But that is not the case. I am not willing to wait 4 month to get my money.

My account at scatterhall is fully verified and I have withdrawn before.

No legit reason was given from support why my withdrawal was delayed.

One week has passed. My first withdrawal request is still pending processing without any reason given by the casino. As it seems this company stalls withdrawal requests on a regular basis. This really rises doubts if this casino can be trusted at all.

Good news. My first withdrawal request was processed a few minutes ago. I hope the remaining withdrawals will be processed according casino terms latest every 2 buisness days.

Thank you very much for the update. We will keep this complaint open until you confirm that the last withdrawal has been successful. Please keep me informed about any further developments.

No payment received in the last 7 days. This casino just continues to stall the withdrawal process. Absolutely unprofessional and terrible.

The casino does not even show the decency to explain the situation in this complaint. I reccomend any player to avoid this casino to save themselve trouble trying to cashout.

Dear CasinoGuru

Once the timeframe of this complaint has elapsed, I request the complaint to be closed as unresolved. Its about time this casino gets sanctioned for their horrible and unprofessional practices.

In case the casino manages to resume my payments or provide adequate answers until then I am more than happy to leave this complaint open.

However, I seriously doubt that this casino is willing to solve this complaint in a reasonable timeframe.

Last payment was received more than 10 days ago.

Regards

Could you please advise how much money you currently have left in your account? Do you have any pending withdrawals at the moment?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Dear PrinceNaseem,

We would like to apologise for the inconvenience caused by the ongoing issue with NodaPay. It has turned out to be a bigger problem than initially anticipated. However, we want to assure you that our team is working hard to resolve all outstanding and missing payouts, and we expect to have all issues resolved by the end of this week.

We understand that this delay may have caused frustration and inconvenience to you, and for that, we offer our sincere apologies. To show our appreciation for your patience during this time, we are working on a small gesture that will be added to your accounts next week. You will receive an email about this shortly.

We want to emphasise that all cashouts will be processed, and we are doing everything we can to ensure that this happens as soon as possible. Once again, we apologise for the inconvenience caused and appreciate your understanding.

Thank you for your continued support.

Best regards,

Scatterhall

Dear Scatterhall Casino,

I appreciate the reply and the update. I hope the payment issues will be resolved soon.

Dear Kristina,

I have currently 3000€ left in my account.

My last withdrawal was requested on the 9th of March.

I contacted the casino support multiple times. I was assured that payments will be made as soon as possible.

I hope the problems with the payment provider will be resolved by the end of the week.

Regards

Hopefully, the problem will be resolved shortly, as Scatterhall Casino said. Please, keep us updated.

Dear PrinceNaseem,

We would like to inform you that the final stages of testing have started this morning, and all payments and processing will resume on Monday, March 27th. We understand that this has been a frustrating experience for everyone, and we apologise for the inconvenience caused.

As mentioned previously, you should all soon find a goody in your player accounts as a token of our appreciation for your patience and understanding. We hope that this gesture will help make up for the disruption caused by the recent issues.

Again, we apologise for the entire mess and assure you that we are doing everything we can to resolve the situation as quickly as possible. Thank you for your cooperation and continued support.

Best regards,

Scatterhall

Dear PrinceNaseem,

We would like to take this opportunity to express our sincere appreciation for your patience and understanding during the recent delay in processing payments. We understand that this has been a frustrating time for you, and we want to assure you that we have been working tirelessly to resolve the issue as quickly as possible.

We would like to apologise for any inconvenience this may have caused you and for any stress or worry that it may have caused. Unfortunately, we have been experiencing a larger issue with one of our payment portals, which has impacted our ability to process payments as efficiently as we would like.

However, we are pleased to announce that payments are now moving again, and we will be processing cashouts for our players today. We know that this news will come as a relief to you, and we are working hard to ensure that this delay does not happen again in the future..

As a token of our appreciation for your understanding, we would like to let you know that each player will find a small goodie in their account in the coming days. We hope that this gesture will help to make up for any inconvenience caused and that you will be able to enjoy your time playing on our platform.

Once again, we apologise for any inconvenience caused by the delay in processing payments. We wish you the best of luck with the goodie you will receive soon and look forward to continuing to provide you with the best possible gaming experience.

Thank you for your continued support and understanding.

Sincerely,

Scatterhall / Spinpirate

My withdrawal request of the 9th of March remains untouched and pending. Almost 3 weeks and no pay out. I would prefer to receive my money instead of a goodie for waiting.

End of the week and nothing happend. Casino reps lied. Pure scam

Dear players,

We hope this message finds you well. We regret to inform you that it has come to our attention that payments are still being stuck at NodaPay. We were only made aware of this issue Thursday Late afternoon and have been trying to contact NodaPay to resolve it. Unfortunately, we have not been able to get through to them so far.

In the meantime, we want to let you know that Live Chat will be booking the goodies onto player accounts from today onward (one goodie per account waiting). If you have been affected by this issue and are still awaiting your goodie, please get in touch with Live Chat about it.

We understand how frustrating this situation can be, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued support, and we will keep you updated on the progress of this matter.

Best regards,

Scatterhall / Spinpirate

25 days have passed without being paid.

This complaint can be closed as unresolved as the casino is obviously not paying out their customers.

We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation. 

Nothing happened. Funds were NOT received. This is criminal!

Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.

We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.