Scatterhall Casino - Player's promotional code deactivated without granting free spins.

Registiert und code benutzt CALENDAR20 wurde aktiviert und danach gleich wieder deaktiviert und im spiel war keine freispiele vorhanden.

Hello salihculhacimissy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Scatterhall Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you ever deposit into the casino? When was the last time you spoke to the casino and what was it about? Did they explain the reason of canceling your bonus?

Looking forward to your answer.

Regards,

Nick

Dear salihculhacimissy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.