Scatterhall Casino - Player believes that their withdrawal has been delayed.

Am 05. April ausgezahlt, bis heute keine Bearbeitungsmail bekommen.

Dear hsvole,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Vielen Dank im voraus für die Hilfe.

Ich werde mich jetzt noch gedulden, was anderes bleibt mir ja nicht. Sobald sich etwas ändert, melde ich mich hier.

Dear hsvole,

Have you received your withdrawal from the casino yet?

Guten morgen,

gleicher stand wie an dem Tag meiner beantragung.

Keine nachricht bis heute, finance@scatterhall.com antwortet nicht.

Bitte um Ihre hilfe

Thank you for your reply, hsvole. Unfortunately, I must emphasize that we have received many complaints about delayed withdrawals from this particular gambling establishment. Despite our efforts to negotiate and resolve these issues, the casino has chosen to adopt a "No Reaction Policy" towards all complaints.

As a caution to potential players, we have included two warnings in our review for this casino, alerting them to the fact that withdrawals are not being processed promptly:

Players complain about extremely long withdrawal times

We have received or seen numerous complaints from players whose withdrawals have been taking an unreasonable amount of time

Delayed withdrawals

The casino is facing technical difficulties with its withdrawal process, which has resulted in payment delays since March 2023. Although the issue appears to be related to the payment provider, we advise players to be aware of the situation.

I can understand how frustrating it must be to wait for your money without any feedback on when you will receive it. I genuinely hope that your winnings will be sent to you eventually.

Have you made any successful withdrawals before? Could you please email a screenshot of your withdrawal request to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Wie andere auch, habe ich vorher Auszahlungen erhalten,hier der Screenshot der ausstehenden Auszahlung.

Thank you very much, hsvole, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Scatterhall Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints, we keep on trying.

Hello there,

Thank you hsvole for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Scatterhall Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Danke für nichts. ACCOUNT WURDE Gelöscht. Und die Drecksseite existiert immer noch amk.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

We are unable to verify if the casino operates with a license. According to the data on the website, it seems the Scatterhall Casino did have an Antillephone License in the past, but it's possible they do not have it anymore. Still, you may try and contact the Antillephone Gaming Authority at certria@gaminglicences.com or complaints@gaminglicences.com.

Please let me know if you need help with anything regarding the case or if casino will try to contact you (peter.c@casino.guru). I am sorry I could not be of more help.

Best regards,

Peter