Scarabwins Casino - Player claims unauthorized transactions with SCARABWINS.

DOTASCANNER, the reference showing on my bank account against deposits made to SCARABWINS is actually a business that I have never ordered from. To further add, SCARABWINS failed to use 3D2S authorisation so effectively they had no authority to take my money. 

They responded:

Our company is using a lot of payment providers to mediate the international transactions. Many casinos use such payment providers to help prevent rejections and delays from banks, as we are working in gambling.

If you have more questions - come back to us and we will help!

I advised them a billing descriptor describes a payment and helps the cardholder identify the transaction on his or her bank statement. If the cardholder doesn't easily understand the billing descriptor and recognise the transaction, a chargeback can be initiated

SCARABWINS said:

Thank you for being in touch!

We respect your decision. We are not able to provide you with a refund without the verification, in any cases.

If you have more questions - come back to us and we will help!

Best wishes,

Scarabwins Casino

I am NOT sending any documents to them because they are not trustworthy!

Hello DescriptorRaptor,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Scarabwins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and you will definitely never get a refund without verifying your account so it is entirely up to you whether you forward your documents or not to them.

Looking forward to your answer.

Regards,

Nick

I have not sent any documents due to trust issues - I have some very bizarre responses from them - they continually point to their T&Cs and will not follow up my request to escalate my complaint.

This was the last reply I had from them on 25/10/23

Thank you for being in touch!

We respect your decision. You wanted to make a deposit - it has reached your account in 1 minute. We have plenty of payment providers with different names but with the same point - to provide the best service for all our customers in many countries. We don't think there's any need to escalate it further because the service was provided.

If you have more questions - come back to us and we will help!

Best wishes,

 Scarabwins Casino

These are the payments I want refunded!

I would like to add that I had funds reversed for over £500 from one casino, without the need to have documents verified! This is for the simple reason they knew my deposits were going to a business called Webops, which is not right!

I have just realised I’ve been conned for a while and I am on a mission to recover my money, although I played the games I was never going to win because they are operating fraudulently!

I have two more casinos to call out and expose if they do not reply to me!

If I cannot get my deposits refunded I will be going for chargebacks.

I am simply not sending verification documents - that would be insane when I know their entire operations are questionable/illicit!

One of the reasons I joined Casino Guru is to gain exposure for players who are being scammed. I am still doing lots of investigating and will challenge these people at every level!

I recently had £200 back from AVIAGAMES/ POCKET7GAMES - they still owe me £765 but it’s rather a feather in my cap getting anything from them!

This all has to STOP 🛑 people are ruining their lives and some are ending theirs. It’s all so wrong!

Interesting:

Non-GAMSTOP casinos will hire third party payment processors who miscode payments to and from the operator, representing to the bank or card provider that the payment is for something other than gambling. This is effectively money laundering and the financial institutions work very hard to identify transactions of this nature and ban the initiating company.

Source

https://thepogg.com/en-gb/non-gamstop-casinos/

EXTRACT FROM RESPONSE BY NICK IN THIS THREAD!

"Please note that the verification process may take up to 14 days after sending in all the requested documents and you will definitely never get a refund without verifying your account* so it is entirely up to you whether you forward your documents or not to them"

OUTRAGEOUS - you are fully aware this casino is operating without any licence!

YOU NEVER ADVISED ME AGAINST SENDING MY PERSONAL DOCUMENTS TO VERIFY MY ACCOUNT TO AN UNLICENSED CASINO!

BIG RED FLAG 🚩 SO WHY DIDN’T YOU!?

(I am only just learning about these unlicensed casinos so please don’t use the ‘you are fully aware too’ because actually I wasn’t!)

*I HAVE PROVEN OTHERWISE

Hello DescriptorRaptor,

It was your decision to register in a casino without a license at first place. If you would have check the review of the casino on our site: https://casino.guru/scarabwins-casino-review you would be aware of that. Verification is a standard procedure which has to be carried out in most of online casinos.

As you clearly refused to do so, we can do nothing in your case.

Is there anything else we can assist you with?

I ‘clearly refused’ because I would be insane to do so, can’t you at least understand that Nick!?

Verification may well be a standard procedure but when someone is reaching out to you only to be met with a disregard for their concerns by simply responding with ‘shouldn’t have, wouldn’t have, couldn’t have’ attitude, it’s not terribly helpful!

Hello DescriptorRaptor,

I'm sorry but as mentioned above, it is entirely your decision whether you verify your account or not. I hope you can understand that if you do not, there is nothing anybody could do, neither us or the casino as you simply refuse to go through a standard procedure which requires every single online casino (with a few exclusions).

Based on that we will be now rejecting the complaint.

Wish you best luck in the future.

Regards,

Nick