Savanna Wins Casino - Player's withdrawal process is delayed and website access is denied.

I requested to withdrawal £870 after depositing with my own money, I did not select any form of bonus code or anything just simply my own money. I asked how long it would take to receive my withdrawal when they stated it would take between 7 and 21 working days… for the past 24 hours every time I have tried to access the website to check for an update on my withdrawal it says "access deniyed" when trying to access the website… I’m getting pretty sceptical after reading all the bad reviews

Hello Jlynn486,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Savanna Wins Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Is this your first ever withdrawal request from the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi yes my account has been verified since 20th October 2024, it is indeed my first withdrawal. I managed to speak to the casino today 23/10/24 to ask why I can not log into my account and they said they are undergoing maintenance

Hello Jlynn486,

Since you requested your withdrawal only a week ago, I’d recommend waiting one more week for it to be processed. Typically, payments take up to 14 days once the player's account is fully verified.

Please let us know if the funds arrive earlier or if you encounter any issues.

Best regards,

Nick

Hi yes that’s fine I will wait one more week thank you very much

I seen it says waiting for me to reply so I’ve just noted a message to keep the complaint open

Just another message to let you know I’m still no further forward with receiving my withdrawal

Hello Jlynn486,

Since we recommend to wait at least 14 days for any kind of withdrawal and it is has now passed, can you please advise if there's been any update?

Looking forward to your response.

Regards,

Nick

Hi there has been no withdrawal still, I keep contacting savanna wins and there reply is the same each time that they are trying to process it as fast as they can (they have been saying this for a while).

It looks like I will have to wait the 21 working days but it doesn’t seem like I will get the payment. I read another article of yours where another player waited the 21 days and still didn’t get paid so I’m not holding hope right now

this is what I have been told today, I still don’t have high hopes…

Hello Jlynn486 and thanks for the updates. As the withdrawal is pending longer than the recommended time frame, I will be forwarding your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you, now I have told them I am contacting my bank for fraud and told them I want my withdrawal by tomorrow they have now told me my payment is now a high priority and to be looked at immediately however I still don’t hold hope and I will let you know if I receive a payment

Still no payment

Hello Jlynn486,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and while I will certainly endeavor to reach out to the casino, I must inform you that, based on our past experience with Savanna Wins Casino and their lack of cooperation, the resolution of your complaint remains uncertain. I will contact the casino to see if I can help.

We would like to invite Savanna Wins Casino to join the conversation.

Dear Savanna Wins Casino,  

I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal. Additionally, could you inform us when the funds are expected to be credited to the player's account?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Savanna wins informed me that they do not associate their selfs with you, this makes me believe they won’t respond to this, they have now blocked me from their chat and not responding to my emails

Dear Jlynn486,

Thank you for your update. Regrettably, we are unable to take further action on this matter without the casino’s cooperation. Despite multiple attempts to reach out to them, we have not received any response, which reflects their current very low safety index rating. Since the casino operates without a valid license and is not associated with any ADR service, there is no gaming authority to which we can escalate this issue to.

I will need to mark your complaint as "unresolved" in our system. I understand this is not the outcome you were hoping for, and this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

To help avoid similar situations in the future, I recommend selecting casinos with good reviews and ratings. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru