The player from India has been blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
I have deposited 100000 and I made a profit of 50k and I made a withdrawal...then they blocked my account ...and say under review..it's been more then 4 months...I requested them to only give my deposited money...but no reply...they say we are sorry ...and your account is under review
Hello Ashokreddy,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus, please? Could you please advise whether you passed verification before the casino blocked your account?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina