The player from Argentina had deposited using Astropay and had wanted to withdraw through cryptocurrencies. However, the casino had mandated that withdrawals could only be done using the deposit method. The player had been searching for a resolution as withdrawal was not possible through Astropay. We had reached out to the player for more information and extended the time frame of the complaint. However, the player had explicitly requested to reject the complaint and indicated that he no longer required assistance. Consequently, we had rejected the complaint.
SapphireBet Casino - Player seeks solution for withdrawal discrepancy.
Amount: $70,000 ARS
SapphireBet Casino
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8.3
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Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
Public
Public
11 months ago
Translation
Hello, I deposited into this casino using Astropay and later, when I wanted to withdraw, it was only possible through cryptocurrencies. I wanted to withdraw in that way, but they told me that withdrawals can only be made through the same method I made my deposit. It's a shame because the option to deposit is available, but not to withdraw. So, I need a solution.
Automatic translation:
Public
Public
10 months ago
Hello lautarosoto11,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SapphireBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that most likely you will have to deposit again with a method that is also available to withdraw and you will have to verify both payment methods.
Looking forward to your answer.
Regards,
Nick
Public
Public
10 months ago
Dear lautarosoto11,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
