Samosa Casino - Player’s withdrawal has been delayed.

Hallo Zusammen,

das casino zahlt nicht aus. mal sagt einer er möchte einen zahlungsnachweis vom märz (obwohl die vom augist bräuchten), dann sagen die "oh sorry, wir brauchen den vom august, entschuldigen sie die unannehmlichkeiten. Dann einen nachweis vom kontoauszug, weil wie gefordert vom mifinity keine transaktion stattgefunden hat und ich diese auch per mail bestätigt bekommen habe. und dass ganze gespräch mit den nachweisen zieht sich von woche zu woche. fakt ist, die wollen nicht auszahlen - also finger weg!

Dear martinprik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days or weeks ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

hallo, am 22. August habe ich das erste Mal eine Auszahlung beantragt. Sie wurde immer wieder abgelehnt und auf mein Konto zurückgebucht. Das Ganze hat sich fünfmal abgespielt. Mit erklären und so wie oben beschrieben.

Viele Grüße

Thank you very much, martinprik, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello martinprik,

This is Tomas and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Samosa Casino to join the conversation and participate in the resolution of this complaint.

Dear Samosa Casino,

Can you please provide an update on the status of the player's withdrawal?

Best wishes,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear martinprik,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

The casino can reopen this complaint anytime and you will be notified about it by email.

In the meantime, I recommend that you contact the Malta Gaming Authority (https://www.mga.org.mt/support/online-gaming-support/) and submit a complaint to them. It is a good licensing authority and has better options and tools to help players.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

Best regards,

Tomas