Rush Casino - Player’s account has been blocked.

Casino have too many technical problem and i stop playing and make withdrawal request.

I report those errors few weeks ago and they promise fix it and send me email when it fixed, they never do.

So i send email and send few more screenshots and comment at because you dont wanna fix those error i stop play your casino, make cashout request and after its proceed i gonna close my account.

So they send me email at my account is closed now by my request... even i dont ask it.

I ask them open it so i can see until my cashout is proceed it. But they dont do it, just ask me to wait my cashout 72 hours.

So i want my account get open until i ask to closure.

Dear Jamethai777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please forward any relevant communication to petronela.k@casino.guru? Have you specified the reason why your account should be blocked? Are there any funds being held by the casino?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much, Jamethai777, for the forwarded emails. I understood that you have been assured by the casino that the account closure won't have any impact on your pending withdrawal. Could you please advise how many days ago was this withdrawal requested?

Dear Jamethai888,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

This withdrawal is ok already and account closed now. You can close this case.

Just comment at they dont fix any of those major error what you can face on this casino.

Thanks.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jamethai888, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru