The player from the UK won around £14 from a No Deposit bonus. When she wanted to withdraw her winnings, she was informed, that the minimum withdrawal limit is €500, so she continued playing until she lost all her money. We rejected this complaint because without an active balance there was nothing we could help the player with.
Rufus Casino - Player’s lost all her winnings.
Amount: £10
Rufus Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Rufus Casino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
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4 years ago
Hello I played with a £6 welcome bonus and won just over £14 so thought would try to withdraw £10, which most sites like Tombola, Buzz Bingo, Sky Vegas all let you do.
This one stated I needed to withdraw some form of 500?? It was displayed using a Euro pound sign, so it could have been less.
I am doubtful how these unknown sites work and just annoyed not to have been able to withdraw anything.
Needless to say, I continued playing and went back to 20p, not very impressed.
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4 years ago
Dear Katharine,
Thank you for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, there is nothing we can do for you under these circumstances because you lost all of your winnings. I understand that this situation would never happen if the minimum withdrawal limit wasn’t so high, however we could help you only if you had some balance left.
Please let me know, if there is anything, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Kristina
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4 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
