The player's withdrawal is delayed for 4 days. The complaint was rejected as the player stopped responding.
Ruby Vegas Casino - The player's withdrawal is delayed.
Amount: €8,000
Ruby Vegas Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I deposited a few hundred euros at Rubyvegas, I never use bonuses etc. and therefore not at Rubyvegas either. I was very lucky on slots and roulette so that on 5/30/22 I paid out a total of 8000€ via BTC (4x2000€ since 2000 is the maximum). The support said that a payout takes a maximum of two working days. Unfortunately after 4 working days still nothing happened today. It means that they check the operations etc. but for 4 days? I played normally without a bonus etc. ie they are now looking for any reasons or are hoping for cancellation.
Automatic translation:
Public
Public
2 years ago
Hello ares,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ruby Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first ever withdrawal in the casino? Is your account already verified and if yes, since when exactly?
When was the last time the casino responded to you and what was it about?
Please note that we recommend to wait at least 14 days after finishing the verification to receive the first ever payout from the casino.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello 🙂,
Yes, that's the first payment. I've been verified since May 30th, 2022, unfortunately the payment still hasn't arrived...
Casino always answers the same, finance department reports as soon as possible.
Automatic translation:
Public
Public
2 years ago
Hello ares,
As I mentioned above, definitely give it the 14 day waiting time. As your account got verified less then 2 weeks ago, if everything was correct it should be processed within the next week. Please let us know in case it wouldn't happen or the casino wouldn't give you any update until then and we will definitely intervene.
Regards,
Nick
Public
Public
2 years ago
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
Public
Public
2 years ago
Translation
After they put me off for 10 days, I canceled and paid out €2,500.
Of course they did it for so long, it would be good if you take something like that into account in the reputation.
Thanks for the help
Automatic translation:
Public
Public
2 years ago
Hello ares,
Unfortunately we can do nothing as the time frame was less then 14 days as recommended above. I'm not entirely sure about your last post here - did you receive the money or canceled the withdrawal request?
