Ruby Slots Casino - Player's withdrawal has been delayed.

This online casino, along with its affiliated group members, definitely has earned the "notoriety award" for unscrupulous behavior and should be avoided at all costs. They are very unprofessional and unethical. The first day of my "withdrawal saga" began on April 27, 2024, and continues to this day. Requested my winnings to be paid thru check --- nothing to date!

Dear dcwatson02141966,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Ruby Slots Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Dear dcwatson02141966,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The $100 was won on free play given to me thru my account on or about April 27th. I cashed out the said max cashout of $100 on that date and it took them 3 weeks or so to "authorize" and process out --- I requested a check and have not received one to this date.

Dear dcwatson02141966,

Can you please forward your withdrawal history along from the payment statement from the date of withdrawal up to this date to nikolas.b@casino.guru?

Dear dcwatson02141966,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.