RTbet Casino - Withdrawal of player's winnings has been delayed.

I tried multiple times to withdraw, they have a payment provider who is 3rd party, the money has just retuned to my account after 2 weeks, the website email address they direct you to does not get answered and they can’t tell you who their payment provider is or why it failed.

they have no phone number and also use a third party to run their live chat, I get nothing from the live chat, just that they have no idea and I don’t believe they have communication between themselves and rtbet.

Dear Shrubster1990,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you Kristina,

My big issue is the fact that they haven’t answered an email yet whatsoever and this seems to be a listed problem also on this site. I’m not even sure if it is manned, that’s the frustrating part is that so far I have no idea of who even works at rtbet as their live chat is also through a third party.

there is also nothing to say about verifying account it just says we do not need to verify and there is no option to even upload anything.

Thank you

adam

Dear Shrubster1990,

Have you received your withdrawal from the casino yet?

Hi Kristina

I haven’t received anything, the most disappointing thing is no correspondence.

thank you

Adam

Hi Team,

Have you ever had to contact and successfully get hold of rtbet.

thanks heaps

adam

Hi team,

just an update, they now have told me they will do a manual withdrawal, but I was already told this weeks ago, still no contact from the email address on their website, I told live chat that the casino do not answer this inbox, they just cut the chat because they do not know how to respond.

thanks

Adam

Thank you for your reply, Shrubster1990. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before?
• Do you currently have any pending withdrawals?
• Did you accumulate your winnings with or without an active bonus?

Hi,

I thought I had already answered this. So I managed to withdraw 1000 through Neteller on Sunday, I was told on Sunday that they will do a manual withdrawal for the rest of my money, they provided details but all money sitting in the account still apart from the 1000 I managed to withdraw, this is 5600 that needs paying out to me, Apparently the payment provider had problems with transferring to my bank, but I want to confirm that the communication is absolutely shocking and I’m still not convinced about when I will receive the rest of my money in means of a manual withdrawal. I asked for a response of receipt of my email back to them on Sunday, this has been ongoing for 5 weeks and that email was the only email I ever got from them in 5 weeks.

There was no bonus

Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hi Kristina

I have managed 2 withdrawals now over the space of 6 weeks, HOWEVER I find it an absolute disgrace that this website failed to ever get back to be through their email address support@rtbet.com, I received a manual withdraw email which I was hopeful for but they never responded after giving them my bank details and this was never done, utter disgusting company. I can’t stress enough and have to agree with the comment spaceistheplace that how you have these at 7.5 on the safety rating is absurd, they never replied to the main inbox they say they have 24/7 help for! Absolutely insane they are not a 1, and they have lied about everything they said they were going to do. It does alarm me so much how you have them over a 7!

I will send through everything to you in email now but this casino needs to be shut down

Unfortunately, I have not received any emails from you yet.

Dear Shrubster1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.