The player from Greece initially had timely withdrawals, but then experienced delays with repeated instructions to wait and no payouts. The issue was resolved after approximately nine working days, resulting in the successful processing of the withdrawal. The Complaints Team marked the complaint as 'resolved' in their system following the player's confirmation of the payout.
RTbet Casino - Player's withdrawals are delayed.
Amount: €250
RTbet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.0
RTbet Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
At first all good withdrawal was at time.Now you just wait and wait they tell you to wait more but they don't give you anything back.Stay away.
Public
Public
4 months ago
Dear Moysetse,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with RTbet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Public
Public
4 months ago
Dear Moysetse,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
4 months ago
Translation
All went well, the withdrawal took place after about 9 working days.
Automatic translation:
Public
Public
4 months ago
Dear Moysetse,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
