RTbet Casino - Player's withdrawal is delayed.

Hi, i have 4500$ in rtbet casino, i have withdrawn (3x750CAD) and have never received it for 5 days now, whenever i contact support is is the same answer ah there is delay ah there is problem with our system and yet theres never delays on deposits. They are lying i need help to get my money as they won send it, it stays under review forever, i have sent 3 x 750 CAD as it is the maximum allowed at once and have another 2250 CAD to withdraw please help me

Dear zetrai,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

There is no required KYC on their side and they say the delay is 3 days, i will wait the 14 days

Dear zetrai, Thank you very much for the update.

We will keep this complaint open until you confirm your withdrawal has been successful.

In case the amount is not successfully received in your bank account, share the communication between you and the casino discussing the issue to my email at tomas@casino.guru so we may review it.

Please keep me informed about any further developments.